Mystery shopping and service excellence
At Peak Performance MS, we believe in the power of excellent service and it’s our mission to develop programs that help you achieve it.
Peak Performance MS mystery shopping solution give you an accurate picture of the level of service your customers are experiencing. Also known as secret shopping, mystery shopping services provide you with an ongoing monitoring tool to track your business’ performance and continuously promote service standards to your staff.
Telephone Evaluations
Telephone Shops provide the perfect tool to evaluate all over-the-phone sales, customer service, and marketing efforts.
In-Person Audio Evaluations
In-Person Shops provide the ideal solution to finding out how you perform in real time situations with actual clients or customers.
Competitive and Referral Audits
Learn how you can improve your customer service strategy relative to your competitors. Benchmark your service standards against other companies in your industry.
Web Shops
The most reliable, accurate, and timely approach to evaluate your employees’ ability to Web and Email inquiries
Excellence is at the core of everything we do
That’s why our programs feature:
- Expertly-designed surveys and programs
- Well-trained shoppers and certified auditors
- Web-based reporting and analysis at your fingertips
- On-time completion
- Ongoing support and training
- Total data security and integrity
Learn more about our Telephone Shops, In-Person Audio Shops, and In-Person Video Shops