It seems like kids just naturally know what they have to do to be successful at sales. Be available when the customer wants to buy, have something the customer wants, smile a lot, chat it up a bit and have tons of fun.
Maybe it is just that simple when it comes to making sales during the hot summer months.
Here are three Simple ideas that can have an immediate impact on your summer sales.
70% of the night and weekend mystery shop calls show that prospects who call after work are being helped by someone who, in their opinion, is not trained well and has trouble offering even the most basic help and information.
Shoppers are reporting that in most cases, they would not consider visiting based on their experience.
50% + of the web inquiries were not responded to at all and 65% of the web inquiry responses occurred after the first 6 hours and/or had grammatical errors.
54% of the mystery shoppers said that they did not feel they connected with the sales person and were neutral or worse as far as their intention to visit the community as a result of their calling experience.
- The sales team should control the initial call by asking questions and listening vs. talking and no laundry listing.
- How to listen instead of talk on the call
- How to ask the appropriate questions to learn the situation and urgency
- How to ask for the visit in a clear and direct way and overcome objections
Download The Peak Phone Sales Call Guide.
You can learn more about our state of the industry mystery shopping at www.Peak PerformanceMS.com or reach Will Nowell directly at wnowell@peakperformancems.com at (602) 284-0124.
Will Nowell is the President of Peak Performance MS and the author of ValueMatch Selling. William Nowell has been providing sales consulting and training in the retirement industry for more than 25 years.