Believing in the power of excellence

At Peak Performance MS, our mission is to help companies provide a world class customer experience, and while were at it dramatically improve sales.

We believe in the power of great service and we are dedicated to working with professionals who are committed to achieving the possible.

Our core services

Peak Performance MS is a leading provider of Mystery Shopping, Marketing Improvement systems and Sales Performance Improvement programs.

We have served companies in many different settings including: Seniors Housing and Health Care, Retail, Automotive, Consulting, Home Building, Multi Family Housing and even Jewelry.

We never forget our roots in providing world cass mystery shopping services including: Recorded In-Person Audio Shops , Telephone Shops, and Competitor Research and Analysis.

Each of our programs are designed to provide companies with accurate, in-depth insights into how they can exceed their customers expectations with every customer contact.

Why Peak Performance MS?

At Peak Performance MS, excellence is at the core of everything we do; from our proprietary  survey design and shopper training through our recruitment process and our in-depth industry experience.

Our team is made up of industry-leading experts offering you high-quality programs and in-depth insights into your services and operations.

Our promises to you include:

Our story

Peak Performance MS was founded in 1992, Peak has a rich history of expertise in business research and data collection. Originally part of the ServiceTrac, suite of services, the marketing services division,  was re-branded as Peak Performance MS in 2012.

In 1992, when Peak Performance MS was originally formed, it was the first mystery shopping service in Senior Housing and Long Term Care . Since then, Peak Performance MS has leveraged its expertise and experience to forge a position of leadership in the industry.

Peak Performance MS has over 28 years of experience delivering the insights providers need to achieve service and operational excellence.